Terms of Service (Public Offer Agreement)

Service Agreement (Public Offer)

Publication date: February 9, 2026

Last updated: October 30, 2026

1. General Provisions

1.1. This document constitutes an official proposal (public offer) by Individual Entrepreneur Morgunov Artem Yurievich (the "Service Provider") to enter into an agreement for information services on the terms below.

1.2. In accordance with Article 437 of the Civil Code of the Russian Federation, this document constitutes a public offer. An individual or legal entity accepting it becomes the "Client".

1.3. Acceptance of this offer is constituted by registration on v2agent.ai or my.v2agent.ai, payment for services through an available method, or actual use of the V2Agent service.

2. Subject of the Agreement

2.1. The Service Provider provides the Client with access to the V2Agent AI agent (the "Service"), and the Client accepts and pays for chargeable services under these terms.

2.2. Depending on the currently available functionality, the Service provides:

• Interaction with AI models through supported messengers and the web account.
• Processing of text and voice messages.
• Image, document and content generation or analysis.
• Access to personalized agent memory and user files.
• Execution of user-initiated automation tasks and optional third-party integrations.

2.3. The specific scope of available services depends on the current product functionality, the user's access rights and the operation requested by the Client.

3. Service Delivery Procedure

3.1. Services are provided after the Client registers with the Service. Chargeable operations require a sufficient credit balance or another access basis explicitly provided by the Service Provider.

3.2. Purchased credits are added after the corresponding payment is confirmed. Access to an individual operation is provided when the Service accepts the Client's request.

3.3. The Service Provider may develop and modify functionality while preserving the Client's material rights already acquired under this Agreement.

4. Service Fees and Payment Terms

4.1. The Service operates on a credit basis. Current credit-package prices and the number of credits required for an operation are determined by the prices displayed in the Service at the time of purchase or use.

4.2. Payment may be made by bank card, through T-Bank, or by other methods currently available in the Service.

4.3. Prices are quoted in Russian rubles, inclusive of VAT where applicable.

4.4. The Service Provider may change future prices by publishing updated prices in the Service. A price change does not reverse a payment that has already been completed.

4.5. Credit consumption depends on the operation, selected model and requested quality or complexity. The applicable deduction is recorded in the Client's usage and billing history.

4.6. Automatic Payments (Recurring Charges)

4.6.1. By enabling "Auto Top-up", the Client consents to automatic charges from the selected bank card.

4.6.2. When the credit balance falls below the threshold set by the Client, the card is charged the amount specified in the Client's settings.

4.6.3. The Client may disable automatic payments at any time in the personal account at my.v2agent.ai.

4.6.4. The Service Provider sends a notification for each automatic charge through the Client's available service channel.

4.6.5. Bank card linking is performed through T-Bank's secure payment form. The Service Provider does not store full card numbers or CVV codes.

5. Refund Policy

5.1. The Client may request cancellation within 7 days of payment and receive a full refund of the relevant credit purchase, provided that no credits from that purchase have been used.

5.2. Approved refunds are issued to the bank card or account from which the payment was made within 10 business days of receiving the completed refund request.

5.3. To request a refund, the Client may submit a request through the personal account at my.v2agent.ai or email admin@v2bot.ai, specifying:

• Full name or organization name.
• Payment date and transaction number.
• Reason for the refund.
• Refund payment details.

5.4. A refund may be refused if any credits from the purchase have been consumed, more than 7 days have elapsed, or the account was blocked for a material violation of clause 6.5.

6. Rights and Obligations of the Parties

6.1. The Service Provider undertakes to:

• Make reasonable efforts to ensure availability of the Service, except during maintenance and circumstances described in this Agreement.
• Take reasonable measures to protect Client data.
• Where possible, provide advance notice of scheduled maintenance.
• Provide technical support in a timely manner.

6.2. The Service Provider reserves the right to:

• Suspend access in the event of a violation of these terms.
• Develop and modify functionality.
• Terminate services in the event of a material breach.

6.3. The Client undertakes to:

• Use the Service in compliance with applicable law and refrain from unlawful use.
• Make timely payments for chargeable services.
• Not transfer account access to third parties without authorization.
• Independently maintain backups of important data, files and configurations before providing them to the AI agent.
• Recognize that the AI agent may make errors and not use it as the sole basis for critical decisions without independent verification.
• Exercise care before transmitting passwords, access keys, credentials, authorization tokens and other confidential information to the AI agent.
• Monitor and verify agent actions, including code execution, file creation or modification, and outgoing requests.

6.4. The Client has the right to:

• Receive services under this Agreement.
• Contact technical support.
• Request cancellation and a refund under Section 5.

6.5. Prohibited Content

When using the Service, it is prohibited to generate, request, upload, process or distribute:

• Extremist materials, calls to violence or terrorism.
• Child sexual abuse material (CSAM).
• Non-consensual intimate imagery (NCII), sexualized deepfakes of real people without verifiable consent, or intimate images of any person without consent.
• Instructions for creating weapons, explosives or illegal drugs.
• Malware, cyberattack tools, spam or phishing content.
• Content that violates applicable law, third-party rights or the acceptable-use policies of providers used by the Service.

6.6. Automated Moderation and Blocking

• The Service uses automated content moderation. Requests that violate clause 6.5 may be rejected and recorded.
• Repeated or serious violations may lead to temporary or permanent suspension.
• The Client may appeal a suspension by emailing admin@v2bot.ai. The review period is up to 3 business days.

6.7. Google APIs and NCII

Optional V2Agent integrations with Google services are used solely for user-initiated tasks on the user's own resources. V2Agent complies with the Google APIs Terms of Service and the Google API Services User Data Policy. V2Agent does not use Google APIs or Google user data to generate NCII or to train general-purpose AI models.

7. Liability

7.1. For failure to perform or improper performance of obligations under this Agreement, the parties bear liability in accordance with the laws of the Russian Federation, subject to the limitations in this Section.

7.2. "As Is" Disclaimer

The Service is provided on an "as is" and "as available" basis. The Service Provider makes no warranties of uninterrupted operation, fitness for a particular purpose, accuracy, completeness or reliability of AI outputs. Responses and actions may contain errors or hallucinations.

7.3. The Service Provider shall not be liable for:

• Decisions made based on AI-generated content.
• Actions performed by the AI agent, including code execution, file operations, configuration changes and requests to external resources.
• Losses caused by third-party providers, messaging platforms, payment systems or other third-party services.
• Losses resulting from the Client's decision to transmit credentials, financial information or other confidential information to the AI agent.
• Loss or corruption of data where the Service Provider has taken reasonable protective measures and the incident is beyond its reasonable control.
• Losses caused by the Client's failure to maintain backup copies.

7.4. Limitation of Liability

7.4.1. To the extent permitted by law, the Service Provider's aggregate liability is limited to the amount actually paid by the Client for credits in the calendar month in which the claim arose or the value of unused credits in the Client's balance, whichever is less.

7.4.2. This limitation applies to each incident and to all incidents in aggregate within the same calendar month.

7.5. Exclusion of Indirect Damages

To the extent permitted by law, the Service Provider is not liable for indirect, incidental, special, punitive or consequential damages, including lost profits, business interruption, data-recovery costs or reputational damage.

7.6. Transmission of Confidential Data

The Client acknowledges that transmission of credentials and other confidential information to the AI agent is done at the Client's own risk. The Service Provider takes reasonable protective measures but does not guarantee absolute security.

7.7. AI Agent Actions

The Client acknowledges that the AI agent may perform automated actions, including code execution, file operations, configuration changes and external requests. The Client is responsible for monitoring and verifying those actions.

7.8. Indemnification

The Client agrees to indemnify the Service Provider against losses and reasonable expenses arising from the Client's breach of this Agreement, unlawful use, third-party claims related to the Client's actions, or data supplied by the Client that infringes third-party rights.

8. Confidentiality and Data Protection

8.1. Personal data is processed in accordance with applicable legislation of the Russian Federation.

8.2. Detailed information is available in the Privacy Policy.

8.3. The Service Provider does not disclose personal data to third parties except as described in the Privacy Policy or required by law.

8.4. In the event of an information-security incident that may affect Client data, the Service Provider will notify the Client within a reasonable timeframe and take reasonable mitigation measures.

9. Force Majeure

9.1. The parties are released from liability for full or partial non-performance caused by force majeure circumstances.

9.2. Force majeure includes natural disasters, epidemics, military actions, terrorist acts, changes in law, sanctions, third-party infrastructure failures, DDoS attacks, data-center failures and other circumstances beyond reasonable control.

9.3. The affected party will take reasonable measures to minimize consequences and restore the Service.

10. Dispute Resolution

10.1. Disputes and disagreements shall first be resolved through negotiations.

10.2. If negotiations fail, the dispute shall be referred to the court at the Service Provider's location in accordance with the laws of the Russian Federation.

11. Term of the Agreement

11.1. This Agreement enters into force upon acceptance and remains in effect until all obligations have been fulfilled.

11.2. The Client may stop using the Service and request account closure through the available support channel.

11.3. The Service Provider may terminate this Agreement unilaterally if the Client materially violates these terms.

12. Final Provisions

12.1. This offer may be amended by publishing a revised version on this page.

12.2. The revised version takes effect upon publication unless otherwise specified in that version.

12.3. Continued use after the revised version takes effect constitutes acceptance, subject to applicable law.